I received a No-Go, why?

You can receive a No-Go for a number of different reasons. We monitor your teeth closely and have protocols in place that alert our team of any irregularities from the scans you submit. This can include for hygiene purposes, unseats/gapping between your aligners and your teeth, a missing button/attachment and Read more…

Can I change my scan frequency?

No, you can’t change the frequency of your scans. This has been purposely set by Dr Semaan to ensure your treatment progresses exactly the way he designed it to. For some patients this means taking a scan every 4 days and others every 7 as required.

I’ve missed a scan what do I do?

If you are late, you will be alerted with notifications on the app until you take the required scan. Once you have submitted your overdue scan, your next scan will be moved backwards to match the required intervals prescribed by Dr Semaan. In effect, this will slow down the course Read more…